Refund & Cancellation Policy

1. Pricing and Billing

All prices for our plans are displayed in Indian Rupees (INR / ₹) and are exclusive of applicable taxes (including GST), which are added at checkout at the prevailing rate. Payments are processed securely through our PCI-DSS compliant payment gateway partner, Razorpay. We do not store your full card or bank account details on our servers.

We may revise plan prices from time to time. Any change to a recurring subscription fee applies from your next renewal and never to a term you have already paid for, and we will notify you in advance as described in our Terms and Conditions.

2. Auto-Renewal

Paid subscriptions are recurring and renew automatically at the end of each subscription term (monthly or annual, as selected) at the then-current applicable rates, unless cancelled before the renewal date.

By subscribing, you expressly authorize Aptness AI and our payment gateway to charge your selected payment method on each renewal date, in accordance with the Reserve Bank of India's e-mandate / recurring payment framework. We will send you advance notice of each upcoming recurring charge as required by applicable law, giving you the opportunity to cancel before you are billed.

3. How to Cancel

You may cancel your subscription at any time. To cancel:

• Go to your account settings and select the option to cancel or disable auto-renewal for your subscription; or
• Email us at info@aptness.ai with your account details and cancellation request.

To avoid being charged for the next term, you must cancel or disable auto-renewal at least forty-eight (48) hours before your next renewal date. Once cancelled, your subscription will not renew, and you will retain access to paid features until the end of your current paid term.

4. Refunds

Except where a refund is required by applicable law, all fees and prepaid amounts are non-refundable. This includes:

• Fees for the current subscription term, including partially used terms;
• Renewal charges where cancellation was not completed before the renewal date;
• Credits or usage-based amounts that have already been consumed, as these reflect services already rendered.

Cancelling a subscription stops future renewals but does not retroactively refund amounts already paid for the current term.

5. Unused Credits

Any unused credits or remaining allowance associated with a plan have no cash value and are not refundable or redeemable for cash. On cancellation or expiry of your subscription, unused credits will lapse at the end of your current paid term unless stated otherwise in your specific plan.

6. Approved Refunds and Processing Time

Where a refund is approved by us (for example, in cases of duplicate payment, a billing error on our part, or where required by law), it will be processed within 5–7 business days to the original payment method used for the transaction. The time taken for the amount to reflect in your account may vary depending on your bank or card issuer.

7. Disputes and Contact

If you believe you have been charged incorrectly, or if you have any questions about cancellations or refunds, please contact us within 7 days of the charge:

We will review and respond to refund-related queries promptly and work with you to resolve any billing issues.